![]() ![]() If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. If you feel that your purchase has developed a fault, then please contact us with photographs of the issue before returning any goods - we may be able to solve your problem without you incurring any further inconvenience. You will not receive a refund for the retail value of any free items you are sent, and Fawkes may charge you for this item if you fail to return it FAULTY ITEMS We'll refund your item via your original payment method. We try our best to process all refunds within 14 working days. If you wish to return your item for a refund, please follow the returns procedure above. GPS systems such as sports watches or cycle computers can only be returned if unregistered*įor hygiene reasons, any intimate garments such as facemasks, underwear and swimsuits can only be returned if the items are faulty. Nutritional products or those with a best before date must be returned within 28 days*Īny customised items such as wheel builds cannot be returned* There are some exclusions to our 90 day returns policy, which are detailed below: All Goods must be unused, in a saleable condition and in their original packaging with all labels still attached. If you change your mind on your purchase, you have a full 90 days to return it for a refund. You will not receive a refund for the retail value of any free or promotional items you are sent, and you will be charged if they are not returned. ![]() We'll turn around your exchange as quickly as we can and subject to stock availability, aim to dispatch your replacements within 7 working days of receiving your return.īear in mind that there may be slight delays during busy periods. We'll dispatch your replacements postage free to UK addresses. When returning your item, remember to include the code and size of your replacements. If you wish to replace an item, the quickest way is to do this is to visit our web site order your replacement item and return the original item to us for a full refund please contact our customer service team at to arrange the best way to return your item, the cost will be deducted from your refund. If your have a large item eg Bike, trailer. If you wish you can use our Royal Mail Returns service please follow the instructions on the link below to return your parcel to us.Ĭustomers need to pay the cost of return delivery unless the item is faulty and this will be deducted from your refund, currently £3.95. Please click HEREto print and then complete the returns form and include it inside your parcel. Whether it’s a jersey that doesn’t fit, or the colour is not quite right, sometimes you’ll need to return items to us. There will an additional charge for deliveries to Highlands and Islands. If you choose to collect from Fawkes warehouse there is no shipping charge. ![]() Except when you choose delivery to a third party (Click and Collect) there is a charge of £3.95 to cover some of the additional cost the couriers charge for this service. We'll update this review once we've found a resolution.Delivery to mainland UK addresses are free for orders over £20. This is definitely not the quality you expect of a £140 jacket, though Vaude' do offer a two-year 'fair wear' warranty. ![]() The stitching is very neat throughout the jacket, yet is actually coming undone on both cuffs. All you have to go on is Vaude's claim it's 'extremely breathable,' which is itself impossible to guarantee – or even quantify. It’s a strong line to take, and one which might confuse consumers by simply leaving them in the dark. Vaude chooses to not list a breathability rating for its membranes, citing inconsistent testing procedures and official figures as ‘snapshots’ and impossible to guarantee. Work hard for a while and it builds up to a noticeable wetness. As the 'moderate' road rating for this 'sporty' jacket implies, breathability is not the best under more extreme efforts, and you can end up pretty damp inside despite there being nothing leaking – the vapour coming from you simply can't escape, and condenses instead. ![]()
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